Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within the applicable processing period.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at:
Email: info@bsrsupplyco.com
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable unless otherwise required by applicable law.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
Email: info@bsrsupplyco.com
We will provide return instructions if your exchange request is approved.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return, subject to our approval of the return.
Once the returned item is received and approved, we will provide the applicable gift credit or other available refund method.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, any approved refund will be issued to the original purchaser.
Shipping Returns
Before returning a product, please contact us at info@bsrsupplyco.com to receive return instructions and the applicable return address.
You will be responsible for paying your own shipping costs for returning your item unless otherwise stated or required by applicable law. Shipping costs are generally non-refundable. If you receive a refund, applicable return shipping costs may be deducted from your refund.
Depending on where you live, the time it may take for an exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item until it has been delivered to and accepted by us.
Need Help?
If you have any questions about refunds, returns, or exchanges, please contact us:
BSR Supply Co. LLC
Email: info@bsrsupplyco.com
Website: https://bsrsupplyco.com